YEW Privacy Policy  

This Privacy Policy outlines how Yew ("we", "our", or "us") looks after and protects your personal information. It applies to everyone who visits our website at www.youremotionalwellbeing.co.uk ("Site") or otherwise shares their personal data with us (collectively referred to as "Users").

How and why we use your information

We only collect and use your personal information—which means any details that could reasonably identify you—when we have a valid legal reason to do so. In practice, this means we process your data:

• To fulfill our commitment to you: Providing our counselling, coaching, supervision, or consultation services effectively.
• For our legitimate interests: Ensuring our practice runs securely, professionally, and efficiently.
• To meet our legal obligations: Complying with any professional, financial, or regulatory requirements to which we are subject.

Your consent

By using our Site, you agree to the collection, storage, and use of your personal information as outlined in this policy.

We encourage you to read this Privacy Policy carefully so you can feel informed and confident about how your data is looked after.

The types of information we collect

To keep our website secure, functional, and easy to use, we handle two types of data from our visitors:

1. Analytical and Technical Information (Non-personal Data) This is anonymous, un-identifiable data that your web browser automatically shares when you visit us. We cannot identify who you are from this data. It simply helps us understand how our website is performing so we can make it more accessible and user-friendly. In practice, this includes:

• Technical details: Your device type, web browser, operating system, language preferences, and the times you accessed the site.
• Activity details: The pages you viewed, what you clicked on, and how you moved through the site.

2. Personal Information (Identifiable Data) This is any information that relates to you as an identifiable individual. We treat this data with the highest level of therapeutic confidentiality and care. This includes:

• Contact and Enquiry Information: When you use our contact form to arrange a consultation, you share your name, email address, preferred contact method, and anything specific you choose to share with us before we chat.
• Device Information: To ensure our site functions properly, basic digital markers like your IP address, general location data, and network identifiers are automatically processed while you use the site.
  

How we use and share your information

We will never rent, sell, or share your personal details with third parties for marketing or advertising purposes. We only use and share your information to run our practice safely and professionally.

In practice, this means we use your data to:

• Communicate with you: Responding to your enquiries, managing your session bookings, and keeping you informed about the services you have requested.
• Maintain our website: Looking at anonymous analytics to fix technical issues and ensure our site remains accessible and easy to navigate.

Sharing with trusted partners: To run our business online, we securely share minimal data with a small number of trusted third-party providers who help us host and operate our Site, store data securely on our behalf, or provide essential business tools.

Legal and clinical safety exceptions: Very rarely, we may protect or disclose your information if we have a good faith belief that doing so is necessary to:

• Comply with applicable clinical regulations, legal processes, or governmental requests.
• Investigate or prevent potential security issues, fraud, or illegal activities.
• Protect the vital safety, rights, or property of our visitors, ourselves, or the public.

Your data rights

As an individual, you have specific rights under data protection laws regarding how your personal data is handled. We want to make exercising these rights as straightforward as possible.

In practice, you have the right to request to:

• Access your data: Receive confirmation on whether we are processing your personal details and get a copy of the information we hold about you.
• Move your data: Request a copy of the personal details you directly shared with us in a clear, structured, and commonly used digital format.
• Correct your data: Ask us to update or rectify any inaccurate or incomplete personal information in our care.
• Delete your data: Request the erasure of your personal information from our systems.
• Object or restrict: Ask us to stop or limit the way we process your personal details.
• Lodge a complaint: Contact a supervisory authority (such as the Information Commissioner's Office in the UK) if you have concerns about how your data is handled.

Please note that these rights are not always absolute. In a professional therapeutic and coaching practice, they may be subject to our own legitimate interests, clinical record-keeping standards, or legal regulatory requirements.

If you would like to exercise any of these rights, or if you simply have questions about your data, please get in touch with us:

Contact Details: 07807 433 204

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations. 

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 

A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 

The Site uses the following types of cookies:

a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 

c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and theGoogle Privacy Policy .

Links to other websites and third parties

Our Privacy Policy only addresses how Yew collects, uses, and discloses your information. If you click on links to other websites from our Site, or choose to share your details with other parties across the internet, their own privacy policies and terms will apply to how they handle your data.

In practice, this means: We do not own, control, or manage the practices of independent third-party companies or individuals. We warmly encourage you to read the privacy statements of any external website or service you choose to interact with to ensure you feel completely comfortable with how they protect your privacy.

How we keep your information secure

We take great care in protecting the safety and security of our website and your personal information. In practice, this means we use:

• Secure industry standards: We employ trusted procedures and security policies designed to safeguard the data we collect, ensuring your information is kept secure and protected against unauthorized use.
• Trusted partners: We require any third-party services we use to support our website to commit to similar strict security standards.

While we take every reasonable steps to safeguard your information, it is important to note that no data transmission over the internet can be guaranteed 100% secure. Because of this, we cannot be held responsible for the unlawful acts of those who gain unauthorized access or abuse our Site, and we cannot provide an absolute warranty that we will prevent all unauthorized access.

International data transfers

Because we use trusted digital tools and secure cloud hosting to run our website and practice, some of our third-party service providers may store or process data outside the UK or the EEA (European Economic Area).

In practice, this means: If your information is transferred outside these areas, we ensure it receives the same high level of protection. We only work with providers in countries approved as offering adequate data safety standards, or those who enter into strict legal agreements (such as standard contractual clauses) that fully safeguard your privacy.

Protecting children's privacy

We are deeply committed to protecting the privacy of children and young people. Our website is designed for and directed at parents, carers, and adult professionals. We do not knowingly collect personal information directly from minors through this Site.

Under no circumstances do we allow the direct use of our services by minors without the explicit prior consent and authorization of a parent or legal guardian. If a parent or guardian becomes aware that their child has provided us with personal information through our online forms without their consent, please contact us immediately on 07807433204 so we can securely delete that data.

Updates to this policy

We reserve the right to periodically update or revise this Privacy Policy to ensure it stays accurate and aligned with current regulations. Any material changes will take effect immediately as soon as the revised policy is displayed on our website.

The date of the most recent update will always be clearly visible in the "Last modified" section below. Continuing to use our website following these changes means you acknowledge and agree to the updated terms.

Questions and contact details

If you have any general questions about our Site, the information we collect, or how we use it, please feel free to reach out to us on 07807 433204

Company details

To ensure full transparency and compliance, here are our formal business details:

• Practice Name: Your Emotional Wellbeing (YEW)
• Registered Address: 32 Darlington Rd, DL10 7AW
• Supervisory Authority: Information Commissioner's Office (ICO)

Last modified

July 2026